Revolutionising Complaints Management with AI — Built for Banks, Insurers and Fintechs
Deeplines helps financial institutions handle complaints faster, better, and smarter reducing resolution times, boosting customer satisfaction, and turning complaints into actionable insights.
❤️ Ready to transform complaints into loyalty?
Don’t just respond — understand
Automate, accelerate, and enhance customer satisfaction with AI-driven complaint resolution.
Intelligent Complaint Categorization
Automated Investigations & Case Analysis
Built-In Compliance Monitoring
💡DeepLines is Different
Not Just Faster — Smarter
💼 Who We Help
At DeepLines, we serve:
- Retail Banks & Insurers aiming to enhance digital CX and reduce operational cost
- Challenger Banks & FinTechs scaling service teams without scaling costs
- Risk & Compliance Leaders needing regulatory certainty and audit-readiness
- Customer Experience Teams who want to retain customers by resolving issues fast
✅ Whether you’re solving legacy system limitations or scaling new propositions, DeepLines fits into your digital stack with ease.
🚨 Common Challenges We Solve
Why Traditional Complaints Management is Holding You Back
- Slow resolution times frustrate customers and increase churn
- Manual processes create bottlenecks and inconsistency
- Data silos limit root cause analysis and trend detection
- Compliance gaps risk regulatory fines and reputational damage
- Reactive service misses opportunities to build long-term loyalty
✅ DeepLines automates, augments, and analyses – so you can resolve faster, stay compliant, and keep your customers happy.
💎 Our AI-Driven Platform
Smarter. Faster. Fully Compliant.
| Feature | Benefit |
|---|---|
| AI-Powered Complaint Intake | Categorize issues instantly, no matter the channel |
| Automated Case Triage | Cut average handling time by 60–80% |
| Real-Time Compliance Engine | Stay aligned with FCA, GDPR, and other regulations |
| Agent Assist Tools | Give teams the insight they need, when they need it |
| Root Cause Intelligence | Spot recurring issues and take proactive action |